Return & Refund Policy

At Powsters, each canvas tells a story, and we take immense pride in ensuring that story reaches you in perfect condition.

Return Policy:

• Defects & Printing Issues:
  Our team is dedicated to delivering a flawless product. However, if you receive a canvas with a defect or an issue with the image printing, please reach out to us within 7 days of receiving your order. We'll investigate the concern and, if validated, arrange for a return or replacement.
• Custom-made Prints: Each Powsters canvas is crafted with care and tailored specifically to your order. Given the custom nature of our prints, we do not typically accept returns. We hope you understand that this policy ensures we maintain the highest standards while also being sustainable and efficient in our operations.

Refund Policy:

• Eligible Returns: Once we receive and inspect the returned defective product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  
  
• Time Frame: Refunds, once approved, will usually be processed within 7-10 business days. If you haven't received your refund in the specified time, please first check with your bank or credit card company. It may take some time before your refund is officially posted.

A Note to Our Valued Customers:

We understand the joy of unboxing a new piece of art, and it's always our goal to ensure you love what you receive. Given that each print is made specifically for you once your order reaches us, returning it becomes a challenging process. This policy helps us uphold our commitment to quality, sustainability, and efficiency. We genuinely appreciate your understanding and promise to be there every step of the way to ensure you have a delightful experience with Powsters.

For any queries or concerns about our Return & Refund Policy, please reach out to us at [hello@powsters.com].